Terms of Service

Welcome to CRMPro. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Digital Works Technologies Limited, owners of CRMPro ("Digital Works," "we," "us," or "our") governing your access to and use of the CRMPro platform, including all software, services, features, and applications (collectively, the "Service" or "Platform").

By accessing or using the CRMPro Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.

Important: These Terms apply to all users of the Platform, including but not limited to administrators, recruiters, sales representatives, HR managers, employees, and any other individuals accessing the Service.

Last Updated: November 4, 2025

2.1 Account Creation

To access certain features of the Platform, you must register for an account by providing:

• Accurate, current, and complete registration information
• A valid email address
• Your full name and job title
• Company or organization details
• Any other information requested during registration

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use or security breach
• Ensuring that you log out from your account at the end of each session

2.3 Account Approval

CRMPro reserves the right to approve or reject account registrations at our sole discretion. We may require additional verification or documentation before approving access to the Platform.

2.4 Accuracy of Information

You agree to keep your account information accurate, current, and complete at all times. Failure to do so may result in suspension or termination of your account.

3.1 Permitted Use

You may use the Platform only for:

• Legitimate business purposes related to customer relationship management, sales, marketing, and business operations
• Lawful activities in compliance with all applicable laws and regulations
• Purposes authorized under your subscription plan

3.2 Prohibited Activities

You agree NOT to:

• Use the Platform for any unlawful purpose or in violation of any laws
• Upload, transmit, or distribute any malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to any part of the Platform or other users' accounts
• Interfere with or disrupt the Platform's operation or servers
• Copy, modify, distribute, or reverse engineer any part of the Platform
• Use automated systems (bots, scrapers) to access the Platform without permission
• Impersonate any person or entity or misrepresent your affiliation
• Harass, abuse, threaten, or discriminate against other users
• Upload or share content that infringes intellectual property rights
• Use the Platform to send spam, unsolicited communications, or phishing attempts
• Collect or harvest personal information of other users without consent
• Violate any data protection regulations or privacy rights

3.3 Data Compliance

When using CRMPro to process customer or contact data, you are responsible for:

• Obtaining all necessary consents and permissions from data subjects
• Complying with GDPR, CCPA, and other applicable data protection laws
• Implementing appropriate data security measures within your organization
• Ensuring lawful processing of personal data
• Providing required privacy notices to data subjects

Important: CRMPro acts as a data processor on your behalf. You are the data controller and bear ultimate responsibility for compliance with data protection laws.

4.1 Subscription Plans

CRMPro is offered on a subscription basis. By selecting a subscription plan, you agree to pay the applicable fees as described at the time of purchase. All fees are in the currency displayed and are non-refundable except as expressly stated in these Terms.

4.2 Billing and Renewal

• Subscriptions automatically renew at the end of each billing period unless cancelled
• You authorise Digital Works Technologies Ltd to charge your payment method on a recurring basis
• Prices may be updated with 30 days' notice before your next renewal date
• All payments are processed securely through our third-party payment provider (Stripe)

4.3 Free Trial

Where a free trial is offered, no payment is required during the trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless cancelled before the trial expires.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us at info@digitalworkstechnologies.co.uk. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by law.

5.1 Our Intellectual Property

The CRMPro platform, including all software, design, trademarks, logos, and content created by Digital Works Technologies Ltd, is owned exclusively by us and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for your internal business purposes during your subscription.

5.2 Your Data

You retain full ownership of all data, content, and information you input into the Platform ("Your Data"). By using the Platform, you grant Digital Works Technologies Ltd a limited licence to process Your Data solely to provide and improve the Service.

5.3 Restrictions

• You may not copy, reproduce, or resell any part of the Platform
• You may not remove or alter any proprietary notices or labels
• You may not create derivative works based on the Platform

6.1 Service Availability

We strive to maintain high availability of the Platform but do not guarantee uninterrupted or error-free access. The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law.

6.2 Limitation of Liability

To the maximum extent permitted by applicable law, Digital Works Technologies Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Platform.

Our total aggregate liability to you for any claims arising under these Terms shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

7.1 Termination by You

You may terminate your account at any time by cancelling your subscription and ceasing use of the Platform. Upon termination, your right to access the Platform will cease at the end of your current billing period.

7.2 Termination by Us

Digital Works Technologies Ltd reserves the right to suspend or terminate your access to the Platform immediately, with or without notice, if:

• You breach any provision of these Terms
• You fail to pay applicable fees
• We are required to do so by law
• Your use poses a security risk or harm to other users

7.3 Effect of Termination

Upon termination, we will retain your data for 90 days, during which you may request an export. After this period, your data will be permanently deleted in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.1 Dispute Resolution

Before initiating any formal legal proceedings, we encourage you to contact us to resolve disputes informally. Please reach out to us at info@digitalworkstechnologies.co.uk and we will make every reasonable effort to resolve the matter within 30 days.

8.2 Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or via a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms.

If you have any questions about these Terms of Service, please contact us: